Imprint - Sketchus Portrait
Provider information for Sketchus.de, the brand for portraits created by real artists from photos since 2005.
Since 2005 Hand-drawn and hand-painted portraits Real artists Customer support on WhatsApp
Information pursuant to Section 5 DDG
Sketchus.de – Sketchus Portrait
Website:www.sketchus.de
Contact and customer support
Customer support email: support(at)sketchus.de
Telephone: 0171 5816139
WhatsApp: 0176 46754444
For questions about orders, reference photos, shipping, returns or advice, please contact us by email or WhatsApp.
We aim to reply as quickly as possible.
Gallery address
Sketchus Portrait
Clausstraße 2
65812 Bad Soden am Taunus
Germany
Telephone: 0171 5816139
Represented by
Thi Hoa Tran
Sketchus Hoa Tran
Jahnstr. 2
65843 Sulzbach (Taunus)
Germany
Tax information
Tax office: Hofheim am Taunus
Tax number: 46 828 01762
VAT ID: DE341901804
Business enquiries
The email address info(at)sketchus.de and telephone number 0171 5816139 are primarily used for business enquiries, collaborations and advertising offers.
For customer support, orders, returns, reference photos, shipping or advice, contact us on WhatsApp at0176 46754444 or by email at support(at)sketchus.de.
Consumer dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
About the CEO and founder of Sketchus Portrait
M.A. Hoa Tran is a portrait artist, CEO and founder of Sketchus Portrait, and the wife ofprofessional artist M.A. Tu Ho.
Her work with hand-created portraits began in 2005. Sketchus developed from those early commissions to help people keep personal memories and family moments in artwork created by real artists.
Sketchus creates portraits from photos with personal advice and artwork drawn or painted by hand.
Order
How can I order a portrait from Sketchus?
Order directly through our online portrait configurator.
Choose the finish, size and number of people or pets, upload your photos and complete your order online. If your photos are not ready, you can send them after ordering using the link in your automatic order email.
Can I order through WhatsApp?
We recommend ordering directly in our online shop, where you can see the available options and current price.
If you need advice about your photo, size, deadline or a special composition, contact us by WhatsApp or email before ordering.
Art Print or Original: what is the difference?
Art Print: A real Sketchus artist draws your portrait by hand. The finished artwork is reproduced as a high-quality art print. You receive the print, rather than the physical original sheet.
Original Drawing: You receive the physical hand-drawn original on art paper.
Choose the available finish in the portrait configurator.
Can I cancel my order?
If you cancel within 24 hours of ordering, we will issue a full refund.
If the cancellation request is received after 24 hours and we have already started drawing, we will charge a fee of 10 - 20% of the portrait price, otherwise you will also receive a full refund in this case.
The quickest way to get the status is via WhatsApp:
Be sure to give us the order number
Where can I find examples of Sketchus drawings?
We would be happy to present some of our work in our gallery
There you will find how we create an individual portrait from several templates, depict people and animals individually and together or even incorporate the environment such as your favorite vehicle:
Price & Payment
How much does it cost to have a picture drawn?
The final price depends on the selected style, finish, size and number of people or pets. An Art Print reproduces the artist’s completed work; Original is the physical artwork itself.
Select your product options to see the current final price before ordering.
Choose your portrait options
Does combining photos or using an old photo cost extra?
One of our specialties is to create a portrait from several templates you provide, which, for example, should be made up of individual images into a family photo.
As with photos that have yellowed, for example, you can also recognize the details that were there and use them to draw something new for you.
We can offer you both at no additional cost.
Which online payment methods can I use?
You can order and pay online without hesitation. We work with the most important online payment services such as Paypal, Klarna, Klarna installment payment, Mastercard or Visa. Of course, we also accept advance payment and bank transfer, but Google Pay and Apple Pay are also possible.
Through the interface to the payment providers, you can choose a secure and fast payment in the shop. With certain payment methods such as bank transfer, it may happen that we are only notified of receipt of payment a few days later.
I missed a payment. What should I do?
You can make your bank transfer after placing the order. If we have not received payment within 10 days of the order date, we will cancel the order.
If you want to cancel earlier or need help with the payment timing, contact us on WhatsApp with your order number and name.
We begin drawing only after payment has been received.
Can I pay in installments or make a partial payment first?
We can offer installment payments through our partner Klarna. A possible credit check would be carried out by the payment provider, unfortunately we have no influence on this.
Unfortunately we cannot offer partial payment.
Is there a money-back guarantee?
We cannot offer you a money-back guarantee. The portraits are individually made products that are drawn specifically for you.
However, we are convinced that you will be delighted with your purchasing experience and will not even think about returning it. If this is still the case, send the item back to us after prior arrangement within 30 days of receipt and we will refund you 70% of the purchase price.
reference photos
Can you combine photos for a memorial portrait?
Yes, we draw a high-quality, attractive portrait from each of your templates and can also create a larger work of art from several images. Our artists can also create the feeling that everyone was present in the moment.
Example of combining many photos and ordering online: Link Order online
Can I order a portrait drawing of people and animals?
Yes, of course! Did you know that Sketchus has made it its favorite task and topic to combine templates of people and animals into a work of art.
What do I do if my reference photos are not of good quality?
Sketchus artists have created portraits from photos since 2005. Older or blurry photos can often be used. If you are unsure, send us your photo on WhatsApp before ordering so we can assess which approach is suitable.
Which reference photo should I choose?
In order to get the best possible result, we need your most current and clearest reference photos from you.
The following conditions are most suitable:
- Close ups
- Natural daylight without flash
- Sharp images (no blur or motion blur)
- Complete image of the person/face (ears and hair can be seen completely and clearly)
If you have any questions, just send us a message via WhatsApp. We can help with reference photos, styles and questions about your order.
Will I receive a preliminary draft?
Your artist uses the reference photos and wishes you send with your order to plan the portrait’s arrangement and details.
For a combined or more complex reference, explain:
Who should appear in the portrait.
The correct number of people or pets.
Which expression or arrangement matters to you.
Any details you want the artist to consider.
Composition and finished-artwork preview:
A preliminary composition, when needed, helps discuss how separate references fit together. It is distinct from the finished-artwork preview.
Every new custom portrait order includes a free preview by email after the artwork is finished and before shipping. Changes within the order scope are included; no preview add-on is needed.
Production time & delivery time
How long does portrait production take?
Standard portrait production usually takes 2–4 weeks. Express production takes 5–7 days when available.
Choose the available production option on your portrait order.
Express: faster artwork creation when offered.
Standard: the usual production schedule.
The available option and final price are shown before ordering.
Production and shipping are separate.
Shipping options and costs depend on the destination and are shown at checkout.
Ask us about your photo and a fixed date before buying.
I need a portrait urgently. What should I do?
Standard production takes 2–4 weeks. Express production can take 5–7 days when available. Shipping time is additional.
For a very close deadline, send your photo and required date before ordering. Our customer service team will check what is possible for your portrait.
For an urgent order, you can receive a high-resolution file by email free of charge after the artwork is finished and print it yourself. Please arrange this directly with customer service.
How do I use the 60TAGE discount code?
Enter 60TAGE at checkout for 10% off your order. You do not need to order 60 days in advance or select a 30-day production time.
Standard production takes 2–4 weeks. Shipping time is additional, and shipping costs depend on the delivery country.
In the process of drawing
When will I receive the order confirmation?
We send confirmation immediately after every order and payment has been received. However, if you have not received one, please check your spam folder; with some email providers it happens that our order confirmation is filtered out.
You are also welcome to contact us via WhatsApp and inquire about the status.
I uploaded an incorrect reference photo, what should I do?
You can send us the correct reference photo via WhatsApp. Please tell us your order number and which templates should be used if there are several.
I want to edit, add people or change the size of my order, what should I do?
If we haven't started drawing yet, we will correct your order and send you a confirmation email. You only have to pay the outstanding amount. Alternatively, you can cancel the order and order again yourself. Please notify us via WhatsApp as soon as possible so that we can help you.
My gift date is close. What should I do?
If your required date is approaching and you have not heard from us, contact us on WhatsApp with your order number. We will check the current status as soon as possible.
Can I add framing?
Add framing service where offered with your selected portrait. Check the available options and suitability for the artwork before adding it.
If your order is already placed, contact us with the order number so we can check whether framing can still be added.
Choose from the available Black or White options shown for the framing service.
What if I would like changes after the preview?
If you are not happy with the preview, contact our customer service team directly. Which of the following solutions is possible depends on your portrait and must be confirmed individually by customer service:
- We correct your portrait and send you a new preview.
- Once confirmed, you keep the portrait and receive a refund of 70% of the portrait price.
- If a redraw is confirmed for your portrait, we redraw it within 3 days and provide it as an Art Print at no additional cost. You also receive a refund of 30% of the portrait price.
Can I order an extra Art Print in another size?
You don't have to order Fine Art Print/Premium again, you can order additional Artprints from us. This is an offer only for customers who have already ordered. Please enter your order number in the field.
Delivery process
How do I track my order?
Once your artwork is ready and packed, it is sent with a suitable delivery provider. If tracking is available, you will receive shipment information after dispatch.
My picture still hasn't arrived, what can I do?
If you still have not received your order 10 days after the shipping confirmation, please notify us immediately via WhatsApp.
If you ordered an art print, we will send you a new copy at no additional cost.
Since the other styles are unique, we submit an investigation request to the delivery provider.
What if my portrait arrives damaged?
We always pack the portraits very carefully to prevent possible damage, unfortunately we have no influence on the delivery itself. If the portrait is damaged, please send us a picture of the packaging and the portrait so that we can complain to the supplier .
We would like to send you a free fine art art print as a replacement for the circumstances and need 2 days before we can send it.
How can I share my Sketchus experience?
A few days after shipping confirmation, we will send you an email with a link to Trustpilot where you can help us with a positive review. You are also welcome to rate us directly if you no longer have the email ready or would like to do so beforehand. Go to this
Other questions
Can I post my drawings on social networks?
Yes, of course, for private purposes you can share it as you like and feel free to put in a good word for us, it makes us very happy to become better known. However, commercial use is not easily possible because copyright is violated. If you would like to use our drawings for business purposes, please contact us in advance so that we can discuss this in more detail.
Will the Sketchus logo appear on my artwork?
After the drawing is finished, the Sketchus artist will sign the image. The Sketchus logo is merely a watermark for the images on our website and does not appear in the original image.
Are there discounts at Sketchus?
Our newsletter shares portrait offers and updates. If you have a valid voucher code, enter it at checkout to see the eligible discount before payment.
How can I contact Sketchus?
If you have other questions that are not answered here, please contact us via WhatsApp or email.
We try to answer all questions as quickly as possible!